I've been in the market for a vehicle and had been browsing ads for the past few months. During that time, I had "missed" my opportunity on a few listings, which eventually brought me to my first encounter with Canadian Fine Motors.
They had a Mercedes-Benz listed at what seemed like a great price, which prompted me to reach out and have an initial call with Hassan. The call was very welcoming. I never felt like I was being "sold" something; it felt more like I was chatting with a friend.
That prompted me to go check out the vehicle in person, where I then met Nick. Once again, similar to my experience speaking with Hassan over the phone, my in-person impression was that everyone was incredibly friendly and welcoming—genuine and not forced. They gave me the "space" to look over the vehicle in detail and ask as many questions as I wanted.
Since I didn't test drive the vehicle during my first visit, I scheduled a second visit with Nick. He took the time to go through an informative test drive, allowing me to get familiar with the vehicle. After the test drive, I wasn't pressured to immediately make a decision or close the deal. Again, they gave me the "space" to think about whether it was the right vehicle for me, and even held the vehicle for two full days should I decide to proceed.
Ultimately, I did feel it was the right vehicle for me, but I wanted to complete a pre-purchase inspection. Once again, they accommodated this without hesitation, even driving the vehicle to the inspection shop of my choice.
Following the inspection and closing on the purchase, I walked away feeling that they had genuinely prioritized having a happy and satisfied customer over simply making a quick sale or profit.
I've purchased and sold a number of personal vehicles throughout my life, so I feel it's safe to say that Canadian Fine Motors, Nick, and Hassan have a guaranteed return customer—as well as someone who will gladly refer family and friends.
Suffice it to say, I not only got the vehicle I wanted at a great price, but I also walked away extremely pleased with the overall customer service. That, to me, is what makes a big-ticket purchase like a vehicle feel right and leaves you with absolutely no buyer's regret.
